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Our top priority has always been ensuring customer satisfaction. Our primary objective is to guarantee that customer shipments are delivered safely and within the designated time frame.
All packages are carefully monitored by our team from dispatch until they reach customers successfully. Our goal is to build trust and bring happiness to our customers' faces with every order we deliver.
Shipping Process & Procedure
The seller sends the product(s) to our warehouse facility. The products are then thoroughly examined at our warehouse facility before being dispatched to our customers. We deliver these shipments on time using 3rd party courier services that deliver orders to customers on our behalf.
Shipping Options
At checkout, you can select delivery options when placing an order. The tentative date mentioned in the product description has a significant impact on the transit time of the shipment.
Shipping Charges
The checkout page provides a calculation of the total shipping charges. The shipping charges vary depending on the product's weight and size as well as on the selected shipping option. Shipping charges will change with each additional item that is added to your cart.
Important Points to Consider for Shipping
Make sure you are acquainted with the following indexes thoroughly:
According to the international aviation organisation's norms and standards, products containing flammable liquids, compressed gases, liquid gases, oxidising agents, and flammable solids are subject to packing constraints based on their volume. Your order will be delivered in multiple packages if it happens to contain such product(s).
As to each such purchase made by the customer through the Walgrow website, the recipient in the destination country in all instances shall be the “Importer of Record” and must comply with all the laws and regulations of said destination country for the product(s) purchased through the Walgrow Website.
The courier company usually takes care of the customs clearance procedure. In case the shipment is held at the customs clearance processes due to missing or absence of proper paperwork/documents/declaration/government license or certificates required from the ‘Importer of Record’:
Undeliverable Shipments/Refused Shipment Returned
When a shipment is approved by customs authorities, the concerned courier company will contact the customer and arrange for order delivery:
In the event the customer does not respond, refuses to accept delivery or declines to pay the applicable duties and taxes due to the carrier upon delivery. The shipment will be returned to the country of origin.
The customer may file a refund claim for the above cases. If the shipment is eligible for a refund per Walgrow Return Policy, Walgrow will refund the price of goods of the affected shipment only. Shipping and custom charges will not be included in the refund. The cost of the return shipment will also be deducted from the total price of goods affected in the shipment.
If the shipment is not returned or the product(s) is non-returnable, the customer is not eligible for a refund.
Prohibited Items & Import Restricted items in the Destination Country
Walgrow strives to be compliant with laws and ensures that the product(s) meet the regulatory and safety requirements in the respective countries. However, not all product(s) listed on the Walgrow Website may be available for purchase in your respective country of destination. Walgrow makes no promises or guarantees as to the availability of any product(s) listed on the website as being available in the customer’s respective country of destination.
All products purchased on the Walgrow Website are at all times subject to all export and all Trade and Tariff Regulations of any nation of competent Jurisdiction. With millions of products available on our website/app, it's difficult to filter out those that cannot be shipped due to country-specific customs regulations and procedures.
The Customer who purchases product(s) through the Walgrow Website and/or the recipient of the product(s) in the destination country is/are solely responsible for assuring that the product(s) can be lawfully imported to the destination country as Walgrow and its affiliates make no affirmations, representations or promises of any type regarding the legality of importing any product(s) purchased on the Walgrow website into the country in the world. If the product(s) ordered is a restricted or prohibited and not approved by the custom clearance authorities in the destination country, the customer is not eligible for a refund.
The estimated delivery window provided by Walgrow reflects the most economy delivery. However, some orders may occasionally be subject to longer transit times caused by:
Shipment Tracking
The option to track an order can be found at the bottom of our website. The user can click on 'My Orders' and easily track the shipment.
Cancellation Guidelines
Your 'My Account' doesn't have a cancellation option, but you can request it from a customer support representative within 24 hours of purchasing.
Please note that cancellation requests are not accepted after 24 hours.
If you need any further assistance, feel free to contact our support team.
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